General Terms and Conditions
We “St Johns Wood Cars Ltd” reserve the right to alter or change the terms &
conditions of our services stated here at any time. By placing a Booking with us you
agree to be bound by these Terms; all Passengers are bound by these Terms
whether they are the party making the Booking.
References in these Terms to “us” or” we” or “our” or “the Company” refers to St
Johns Wood Cars Ltd, and references to “you” or “your” or “the Customer” refers to
the party making a Booking with us or any person acting on their behalf.
Bookings
The Company shall use all reasonable endeavours to get you to your destination on
time but shall not be responsible for any loss or damage due to delays. The
Company always strives to deliver a reliable service. However sometimes cars
cannot arrive at the time a customer has booked, for reasons beyond our control. If
your car is running late, please contact our office immediately on 0207 431 9444 and
we will do our best to tell you why your car is late and advise you of approximate
arrival time.
It is the Customers responsibility to allow sufficient time for the journey. Control
Room staff may advise on average journey times but the decision and responsibility
as to booking time ultimately lies with the Customer.
The Company will endeavour to book details correctly. However, we will not be held
responsible for any misunderstandings during telephone bookings between the
booking telephonist and the customer resulting in late arrival of the vehicle, incorrect
vehicle type or non-arrival. Under no circumstances shall the Company be liable (in
contract or otherwise) for any loss of profits, business or for any indirect or
consequential loss whatsoever.
All luggage or personal possessions are carried entirely at customer’s risk. Items left
by Customers in vehicles will be stored for collection at the Company head office.
The Company, where relevant and within its means will attempt to contact the
customer and inform them of their lost possessions.
The Company is principal, for the purposes of Regulation 9(14) of the Private Hire
Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended) and
acknowledges its responsibility to the Customer in accepting the booking and
provision of the journey.
The Company shall be entitled to cancel all services in the event of a declared
national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist
attack, or other circumstances beyond its control.
If the car breaks down during your journey the Company will endeavour to arrange
an alternative car to complete the journey as soon as practical.
The customer shall compensate the Company against all losses, costs, damages,
and expenses arising from any act or omission of any passenger in their party.
Insurance
All our drivers are insured for public liability of carrying passengers to and from their
destination. This insurance is for public liability and does not constitute as travel
insurance.
Disorderly Behaviour
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger
to our passengers or employees. We may seek the help of the police to remove any
offenders from our vehicles and will not pay compensation or refund in such
circumstances.
Complaints
If for some reason you are unhappy with the service, you should send your complaints
to customercare@StJohnsWoodcars or WestEndLaneCars2021.co.uk, where a
member of management will respond ASAP.
Payment (Account Customers)
Invoices shall be paid in full within 7 days of issue. Should any invoice not be paid
within 7 days any outstanding invoices shall immediately become overdue which will
automatically put the account on hold.
The Customer shall not be entitled for any reason to withhold payment of invoices
due to the Company, and shall not be entitled to do so in circumstances where the
Customer is in dispute with the Company and/or claims money or compensation
from the Company in respect of the Services
Customer Account Number
The customer will be issued with an account number & some cases passwords
which must be quoted on all bookings. The Company does not accept any
responsibility whatsoever when security account numbers are used by unauthorised
personnel and/or for unauthorised purposes.
Credit Card Booking
The customer must present the card on which payment is made to our driver. The
customer must also show matching photo ID and the cardholder must be present.
Once a card has been verified for a customer, they will be able to use that card
without ID in all future transactions.
Maximum Passengers and Bags per vehicle
- Saloon- 1-4 passengers, 1-2 Medium suitcases Each up to 23Kg and 2 handbags.
- Estate- 1-4 passengers, 3 suitcases Each Up to 23Kg and 3 handbags.
- Small MPV- 1-4 passengers, 4 suitcases Each Up to 23Kg and 4 handbags.
- Large MPV- (7-Seater)
- 5 passengers, 5 Each suitcase Up to 23Kg and 5 handbags.
- 6 passengers, 2 small suitcases and 3 handbags.
CASH BOOKINGS AND CREDIT AND DEBIT CARD BOOKING ADDITION FEES
The Customer agrees to make a fare payment to the Company in consideration of
the provision of a private hire booking and journey. The Company reserves the right
to charge the Customer for any additional costs which may be incurred by the
Company because of any variation from the Original Journey specified at the time of
booking.
The Customer will be responsible for the conduct of all passenger(s) and shall pay
for any loss and/or damage caused by such passenger(s) to the vehicle or any other
property of the Company, including but not limited to cleaning costs following any
spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle the Customer will be liable to
pay a cancellation fee to the Driver.
Airport Pickups
In relation to collections from airport pickups. The Driver will phone customer 30
minutes after flight lands, then go into the terminal to the designated meeting point.
The customer is liable for any waiting time after 60min from estimated flight arrival
plus fare and car park.
If for any reason the customer Leaves, the airport without contacting the driver or the
company they will be liable for the full fare plus any waiting time and car park.
For any cancelation, the company requires 24-hour notice. Otherwise, the customer
will be charged the full fare plus any expenses
Cancelation Fees:
A cancelation fee will be charged as below:
- Local journeys the company requires 30 minutes notice
- Central London the company requires 2 hours' notice
- Outer London 24 hours' notice
Changes to the Journey
Additional charges will be Levied for any deviation from the original booking.
Cleaning Costs
The customer is liable for any cleaning cost for any spillage, soiling or damage to the car during their journey.
Waiting/Loading Time
The Customer will be given 5 minutes from the time of original booking after that waiting time will be charged.
All telephone calls will be recorded and monitored for training and security purposes.
Company Information:
St Johns Wood /West End Lane Cars ltd.
134 West End Lane, London, NW6 1SA
Tel: 0207 431 9444 | 0207 328 2000
info@stjohnswoodcars.co.uk
www.stjohnswoodcars.co.uk/
Public Carriage Office (PCO) Private Hire Operator License: 8790401